Returns Policy
We want you to be completely happy with your purchase. That’s why at Distro.gg, we offer a flexible returns policy—giving you up to one month in certain situations to cancel your order. See the full details below. Where this extended policy does not apply, the standard 14-day statutory return period will remain in place.
When returning an item, please include your order number or confirmation email so we can process your return quickly.
Return address: Distro.gg Cemetery Road Albaston PL18 9AJ United Kingdom
Order Cancellations (Unwanted Items)
If your item is unused, unopened, and still sealed in its original packaging, you may return it as unwanted for up to one month from the date of delivery. This policy applies to orders placed from Tuesday 1st June 2021 onward.
(Orders placed between 23rd May 2018 and 31st May 2021 were eligible for a six-month return window.)
You are responsible for return postage.
Items must arrive in resalable condition, as originally received.
If the item fails to meet these conditions, the return will be refused.
Fair Use Policy
You may return up to 6 items under this extended returns policy.
The maximum lifetime refund limit under this policy is £150 (including VAT) per customer.
Once these limits are exceeded, only the statutory 14-day returns window applies.
This policy is limited to one use per household or delivery address and applies only to consumer purchases.
Resellers are not eligible under this policy.
We reserve the right to deny returns where we suspect manipulation or abuse of this policy. The final decision rests solely with Distro.gg, and by returning items under this policy, you agree that this is fair and reasonable.
This policy does not affect your statutory rights.
Important: Trading Card Game Products
Our extended returns policy does not apply to trading card game products such as:
Pokémon
Magic: The Gathering
Yu-Gi-Oh!
Flesh and Blood
Digimon
Cardfight!! Vanguard
Any sealed or single-card products tied to games with volatile market pricing
Only the statutory 14-day return window applies to these products, provided they are returned sealed and unused.
The extended returns policy primarily applies to board games, miniature games, and other non-volatile sealed products that retain their resale value post-release.
Damaged or Faulty Goods
If your item is damaged or faulty, please notify us within 30 days of receipt. We’ll offer an appropriate resolution at no cost to you, such as a replacement or refund.
We may refuse complaints or apply charges if faults are reported after 30 days.
Booster Packs / Blind Packed Products
If an individual card is damaged inside a sealed booster pack, we can only treat the sealed pack as the faulty item—not the individual card. We recommend reaching out to the manufacturer directly for card-specific replacements, though they are not obliged to provide one.
Other Returns
In rare cases where your item arrives damaged, contains a manufacturing fault, or if we made an error with your order, please contact us at support@distro.gg. We will cover return shipping costs for these cases (up to standard delivery rates). In many instances, manufacturer support can resolve the issue faster via email.
Pre-Order Cancellations
You may cancel a pre-order for a full refund at any time before it ships. This is usually one day before the product’s official release (or on the release day for Magic: The Gathering products).
If a pre-order drops in price after you place your order, we’ll refund the difference or issue store credit—up to the point of dispatch.
Our Quality Guarantee
At Distro.gg, all our products are 100% genuine and in mint condition, unless otherwise stated. We only sell official merchandise, and we’re committed to quality and customer satisfaction.
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