# Refund Policy **Last Updated: 04/03/2025** ### 1. GENERAL TERMS Distro.gg, a trading name of Fortis Ventures Ltd, does not operate on a ‘sale or return’ basis. As such, we do not accept returns, refunds, or exchanges for non-defective goods. Refunds and exchanges are strictly limited to defective or damaged goods, subject to the conditions outlined in this policy. ### 2. ELIGIBILITY FOR RETURNS AND REFUNDS Returns, refunds, or exchanges will only be considered under the following circumstances: * The item received is **defective or damaged** upon delivery. * The issue is reported within **forty-eight (48) hours** of delivery confirmation. * Sufficient evidence (such as photographs or videos) is provided to support the claim. ### 3. REPORTING A DELIVERY ISSUE If a product arrives damaged or defective, the customer must notify Distro.gg within **forty-eight (48) hours** of receiving the delivery confirmation. Reports submitted beyond this period may not be eligible for review. To initiate a claim, customers must provide: * Proof of purchase (order confirmation or invoice). * Photographic or video evidence clearly demonstrating the defect or damage. * A description of the issue. ### 4. REFUND AND EXCHANGE PROCESS Once a claim is received, Distro.gg will assess the evidence and determine whether a refund, exchange, or partial credit is warranted. If a return is required, the customer must return the item in its original packaging. The cost of return shipping may be reimbursed at our discretion, depending on the nature of the issue. Approved refunds will be processed using the original payment method. Refund processing times may vary depending on the payment provider. ### 5. EXCLUSIONS AND LIMITATIONS Distro.gg reserves the right to refuse refunds or exchanges under the following circumstances: * The product has been used, altered, or is not in its original condition. * The issue was caused by improper handling, misuse, or negligence by the customer. * The claim was not submitted within the required timeframe. * The issue falls outside the scope of our refund policy. ### 6. CONTACT INFORMATION For all refund and return inquiries, please contact our support team. Distro.gg reserves the right to amend this Refund Policy at any time without prior notice. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://distro-gg.gitbook.io/docs/legals/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.