# Delivery Policy **Last Updated:** 04/03/2025 ### 1. DELIVERY SERVICES Distro.gg, a trading name of Fortis Ventures Ltd, provides shipping services exclusively within the **United Kingdom** through the following methods: * **Royal Mail Tracked 24 & 48** – The primary shipping service utilized for the majority of UK-based orders. * **DPD Tracked Services** – Occasionally used for larger parcels at our discretion. ### 2. DELIVERY CHARGES All orders shipped within the United Kingdom are subject to a standard delivery fee of **£4.99**. This charge encompasses all costs associated with postage, packaging materials, and ensuring the secure transportation of goods to the recipient. ### 3. DELIVERY TIMEFRAMES Estimated delivery timeframes are contingent upon external factors, including but not limited to, adverse weather conditions, operational disruptions, or unforeseen courier delays. While most deliveries are expected to arrive within **three (3) business days** of dispatch, Distro.gg does not guarantee exact delivery timelines and shall not be held liable for delays beyond its control. ### 4. DELIVERY DISPUTES AND CLAIMS In the event of a delivery-related issue, the recipient must notify Distro.gg within **forty-eight (48) hours** of receiving a delivery confirmation. Failure to report issues within this timeframe may affect eligibility for assistance or compensation. ### 5. CUSTOMER RESPONSIBILITY FOR DELIVERY ADDRESSES It is the sole responsibility of the customer to ensure the accuracy of the delivery address provided at checkout. **Distro.gg shall not be held liable for any loss, misdelivery, or failed delivery resulting from an incorrect address provided by the customer.** Should an error occur due to courier negligence, the matter will be subject to an investigation, and compensation may be issued at the discretion of the courier service. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://distro-gg.gitbook.io/docs/legals/delivery-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.